Store Policy

Satisfaction Guarantee
We want to make sure you are pleased with the items you order.

We will communicate with you to make sure your order is exactly what you expect. If you are not completely satisfied, you can return your products within 30 days of receipt.

A little disclaimer though... we are not responsible for your misspelling, incorrect letters or your font choice on the order we received from you.

If you are not satisfied in any way, give us a call at 1-888-299-5304 or email [email protected] so that we can see what it will take to make you happy.

Out of Stock
Items available but not currently in stock generally take 2 weeks for shipment from the manufacturer. We endeavor to always identify such items on the web site as requiring more time for delivery. However, it is always possible that a sudden burst of orders will leave us out of stock just as your order arrives. In such cases, we will promptly notify you by e-mail that the item is back ordered and give you an estimated delivery time. Of course, you may cancel such an order with no penalty if you are unwilling to wait.

If something needs to be returned, let us know within 30 days of receipt and we will let you know how to return the item to us. We will refund the cost of your items. Refunds will be made using the same form of payment on your original order. Unfortunately, we can't refund the original shipping costs, if any.

If your package was damaged in shipment by the carrier, save the box, packaging material and merchandise. Notify us immediately at 1-888-299-5304 or email us. We will replace the item and may have the carrier pickup the damaged items and packaging from you.

Delivery confirmation and insurance is highly recommended when returning merchandise. If possible, email us with any tracking numbers for the packages being returned.

Support Methods
If you need support with any aspect of this site, our products, or your order, please use one of the methods below to contact us.

E-Mail: email us.
Toll Free: 888-299-5304
Fax: 877-508-9539
Mail: New England Ornaments
PO Box 513
Chocorua, NH 03817